Frequently Asked Questions

Last Updated: November 3, 2026

Choosing tea ware

These answers help you compare a vessel and understand an order. Product-specific listing details and the linked policies control where more detail is needed.

What can I buy here?

Tea kettles, teapots and sets, cups and mugs, infusers, tea storage and table accessories. Check each listing for the exact purchase unit; a styled photograph may show other pieces.

Does bestcasts manufacture every item?

No. We are an independent retailer responsible for the order and our support commitments. A listing does not imply manufacturer endorsement.

Which addresses are in the delivery area?

The 50 U.S. states and Washington, DC are in our Standard zone. We do not ship internationally or to U.S. territories or APO/FPO/DPO addresses. Before ordering to a PO Box, ask us to confirm the specific item and carrier route can serve it. Checkout must also offer an eligible Standard shipping rate for that address; a displayed rate alone does not prove delivery is possible.

Is there a minimum to get free shipping?

No. Standard shipping is $0 for an eligible address, even for a single cup or infuser. Any applicable tax is shown in checkout.

How long before my tea ware ships?

Accepted orders usually process in 1–2 business days, Monday through Friday excluding U.S. federal holidays.

When should a shipment arrive?

After dispatch, transit is estimated at 2–4 business days, making the order-to-door estimate 3–6 business days. Carrier and weather delays can change this; it is not a delivery guarantee.

Where is my tracking number?

We send tracking when it is available after dispatch. The first scan can appear later; separately packed pieces may have separate tracking. Contact us if updates stop.

Can I cancel or correct an order?

Contact us immediately. We will try to change an unshipped order; a dispatched parcel may not be adjustable. A cancelled unshipped order receives a prompt original-method refund.

Can I return an unused tea vessel?

Request a return within 30 calendar days of delivery. A change-of-mind item should be unused, undamaged and complete with included pieces. Statutory rights remain available.

How do I request a return?

Email support@bestcasts.com with the order number, item and reason. We review the request, give the correct return destination and issue a prepaid label for an approved eligible return.

Who pays to return an approved item?

We pay eligible approved return shipping through a prepaid label. Please do not mail a cup or kettle to our correspondence address without instructions.

Is there a restocking charge?

No. We do not charge a restocking fee.

Can I swap one piece for another?

We do not offer exchanges. Ask for an eligible return and place a separate order for the different item.

When is the refund started?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. A cancelled unshipped order does not wait for return inspection.

What if glass breaks or a piece is missing?

Tell us promptly with the order number and a description. Keep the item and packaging when practical. Photos can help us review damage but are not a condition of applicable legal rights. We will arrange the appropriate remedy and eligible prepaid return steps.

How can I pay?

Checkout shows the methods available for your specific order. Prices are in USD. If no method appears, the order cannot be completed there; contact us, and do not send card details by email.

How do advertising cookies work here?

Necessary cookies keep the cart and checkout working. Optional analytics or advertising technology, when used, may support measurement or targeted ads. Read our Privacy Policy and use Your Privacy Choices for available controls; closing a banner does not itself prove optional tracking is off.

How do I make or appeal a privacy request?

Use Your Privacy Choices or email support@bestcasts.com with “Privacy request.” We may verify identity and respond under the law applicable to your request. If a request is denied, the response explains the reason and any required appeal path.

How do I reach support?

Email support@bestcasts.com, call +1 (864) 185-0517 or use Contact. Our Greenwood address is for correspondence, not walk-in shopping or automatic returns.

What capacity and pieces should I compare?

Compare the listed fluid-ounce or milliliter capacity, dimensions, material notes and exact included components. A pictured tea setting is not automatically a set. Approximate or Estimated values are guidance, not measured specifications.

Is a listed weight the cup’s drink capacity?

No. Some tea ware listings show a weight such as 1.1 pounds alongside a separate ounce value. Weight, fluid capacity and exterior dimensions describe different things. Use an explicitly stated fl oz or ml value for drink volume and ask us if the listing does not make the distinction clear.

How do I check whether a tea tray fits?

Measure the surface where it will sit and compare the listing’s exterior dimensions. For example, one brown bamboo tray lists 13 × 7.5 × 1.46 inches, while a rectangular beech tray lists 20 × 13 × 1.5 cm. Those dimensions do not themselves establish finish or water resistance.

Can every mug, pot or infuser go in a dishwasher?

Do not assume heat or dishwasher suitability if the listing does not state it. Follow product-specific care guidance, and ask before purchase about an unstated limit.

Questions for bestcasts

Email support@bestcasts.com or call +1 (864) 185-0517. Our correspondence address is 47 2nd St, Greenwood, South Carolina 29646, United States. It is not a retail store, pickup point or automatic return address. Use the Contact page before mailing an item.