Privacy Policy

Last Updated: November 3, 2026

Your order, your information

This notice explains information handled when you browse bestcasts, ask whether a tea infuser fits a mug, place an order, or request help with delivery or a fragile-item return. It is a notice, not consent to optional analytics or advertising. Use Your Privacy Choices or contact us to make a request.

Information from you and from the storefront

We receive the name, email, phone, billing and delivery addresses, order contents, support messages, and return details you provide. A product question may include a listing and your intended use. Payment providers process payment details and send transaction status; please do not send full card data to support. Shopify and technical providers can collect IP address, browser or device details, identifiers, interaction logs and cookie preferences. Fulfillment, payment and fraud-prevention partners may give us information relevant to an order.

Use and necessary sharing

We use these records to run the site and cart, process orders and payments, dispatch and track parcels, answer questions, handle breakage or returns, prevent fraud, maintain security and meet legal obligations. Shopify hosts the store; the payment provider, carrier and other service providers receive information required for their respective roles. We may disclose information when law requires it, to protect rights and safety, or in a business transfer with applicable safeguards.

Cookies, measurement and advertising

Necessary cookies support cart, checkout and security; preference cookies remember choices. Analytics technologies may measure site use. Advertising cookies or pixels, when used, may support campaign measurement or targeted advertising subject to applicable controls. Possible technologies include Google Ads, conversion tracking, remarketing, Google Analytics, Enhanced Conversions and personalized advertising; listing them here does not claim each is active. If Enhanced Conversions is used, customer identifiers such as an email address or phone number may be hashed and sent for measurement, subject to applicable choices and law. Hashing alone does not make that data anonymous; it may still be personal information. Reading this page or closing a banner does not by itself authorize optional tracking.

Map requests are separate

The homepage and Contact page directly load Google Maps for the correspondence address. That request sends technical browser and network information, including an IP address, to Google even if you do not interact with the map. Google may use cookies and process technical data under its own terms. A separate open-in-Google Maps link is optional. The map address is not a retail shop or return destination.

Keeping records and protecting them

Order and support records are retained as reasonably needed for fulfillment, accounting, legal duties, fraud prevention and disputes; different records can have different periods. We apply reasonable safeguards, but no system can promise absolute security. Shopify and other providers may process information outside your state or country, subject to applicable transfer protections. The store is for general consumers, not directed to children under 13. Tell us if you believe a child supplied information so we can review and take appropriate deletion steps.

State privacy rights

Depending on residence, eligibility and applicable law, including California CCPA/CPRA, you may request access or knowledge, correction, deletion, a portable copy, and information about disclosures. Some laws also allow an opt-out of sale, sharing or targeted advertising, limits on certain sensitive-information uses, and protection against unlawful retaliation for exercising rights. The exact rights and deadlines vary; a data disclosure for advertising may count as sale or sharing even without a monetary payment.

Browser and account choices

The Your Privacy Choices page provides Shopify’s native device/browser opt-out process and any location-dependent account option. You may also email support@bestcasts.com with “Privacy request.” Where applicable, Shopify’s mechanisms handle supported Global Privacy Control signals for the affected browser or device. A browser choice may not cover a separate device or identify every customer account; use the account option where offered. We do not treat a decorative display as a submitted preference.

Verification, representatives and appeals

Tell us which right you wish to exercise and enough information to locate the relevant records. We may verify identity and authority proportionately using an existing account or limited matching details; we will not request a CVV or password. An authorized agent can act with proof of authority, and where law permits we may verify directly with you. We respond within the period required by the law applicable to the request—for example, generally 45 days for qualifying verified California requests—and give a lawful extension notice and reasons when needed. Other state periods may differ. If we deny a request, we explain the reason and, where required, how to appeal by replying to our decision; we review an appeal and provide the applicable further options.

Updates and questions

We date material updates above. Contact us about a privacy question, access request or map technology through the details below. Related terms appear in Terms of Service.

Questions for bestcasts

Email support@bestcasts.com or call +1 (864) 185-0517. Our correspondence address is 47 2nd St, Greenwood, South Carolina 29646, United States. It is not a retail store, pickup point or automatic return address. Use the Contact page before mailing an item.