Terms of Service

Last Updated: November 3, 2026

The order you choose

These terms govern use of the bestcasts online store and purchases from this independent tea ware retailer. Each listing controls the specific item, selected option, purchase unit, included pieces, price and stated care or material details. A photograph of a tea setting can show serving context rather than all items supplied. An Approximate capacity or Estimated dimension is guidance, not a measured guarantee. Ask before ordering if heat resistance, appliance compatibility or another safety property is unstated.

Use the store responsibly

Provide accurate order and contact details, keep account credentials secure and tell us if you suspect unauthorized use. Do not interfere with security, introduce harmful code, collect other shoppers’ personal information, submit unlawful material or infringe rights. A buyer must be able to enter the transaction or have appropriate authorization.

Prices, checkout and order acceptance

Prices are in USD; selected item charges, applicable tax, shipping and the final total appear before submission. Free Standard shipping applies in the current service area. An acknowledgment means we received the order, not that an unavailable or invalid transaction must be fulfilled. We may contact you about stock, payment review or a material listing error and explain options. We do not retroactively increase an accepted order price without agreement. If an order cannot be fulfilled or is cancelled, collected payment is promptly refunded as applicable. See Payment Information.

Delivery and changes

We serve the 50 U.S. states and Washington, DC, not international destinations. Standard shipping is free without a minimum. Processing is usually 1–2 business days, carrier transit after dispatch is estimated at 2–4, and the total estimate is 3–6 business days. Business days are Monday through Friday except U.S. federal holidays; estimates are not guarantees. If we cannot ship on time, you may accept a revised estimate or cancel the unshipped order for a prompt original-method refund. Contact us quickly for changes; a dispatched parcel may be impossible to redirect. See Shipping Policy.

Fragile goods and after-delivery help

Check the delivered kettle, pot, cup or accessory and tell us promptly about breakage, a wrong item or a stated included piece that is missing. A change-of-mind return must be requested within 30 calendar days and meet the Refund Policy. Approved eligible returns have a prepaid label and no restocking fee; we do not offer exchanges. That policy also explains inspection and original-method refund timing. These terms do not reduce non-waivable consumer remedies for defective or misdescribed goods.

Store content and other brands

Our storefront text, design and branding are protected under applicable intellectual-property rules. Personal shopping use is allowed; commercial reuse requires permission unless law permits it. Other names and marks remain with their owners. We do not claim to make or be endorsed by every product brand. Materials you send us must be lawful and not infringe others’ rights; sending them grants only the limited permission reasonably needed to handle your inquiry.

Connected services

Shopify hosts the site. Payment providers, carriers and map services perform their own roles, and external links may have separate terms and privacy practices. Their involvement does not erase our retail commitments. See the Privacy Policy for data use and map requests.

Availability and lawful limits

The site can experience outages or errors, so uninterrupted availability is not promised. Any limitation of responsibility operates only to the extent lawful and reasonable. It does not exclude fraud, intentional misconduct, non-waivable liability, or statutory rights arising from a defective or misdescribed product. No broad disclaimer overrides an express listing promise or remedy required by law.

Law, changes and resolving a concern

Applicable U.S. federal and state law governs relevant parts of the transaction while preserving mandatory consumer protections. If one provision is unenforceable, the others continue as far as lawful. Dated updates do not retroactively remove rights already attached to an order. Contact us with the order details so we can review a concern and a proposed resolution. These terms do not invent a mandatory arbitration requirement or exclusive court.

Questions for bestcasts

Email support@bestcasts.com or call +1 (864) 185-0517. Our correspondence address is 47 2nd St, Greenwood, South Carolina 29646, United States. It is not a retail store, pickup point or automatic return address. Use the Contact page before mailing an item.