Payment Information

Last Updated: November 3, 2026

Before submitting an order

Tea ware prices are displayed in USD. Check the selected vessel, quantity, applicable tax, free Standard shipping and final total in checkout. Only the methods offered there for your specific order are available. If no method is offered, the order cannot be completed there; contact us rather than sending payment details by email. Decorative card icons in the footer are not a promise that a payment method is active for every customer.

Who handles payment

Shopify hosts checkout and the payment provider shown there handles the transaction. Available methods may vary with device, location, currency and eligibility. bestcasts remains the retailer responsible for its listings, fulfillment, support and refunds; the processor is not the product seller.

Pending holds, declines and duplicate attempts

A provider can place an authorization before settling a charge. A pending hold is not necessarily a completed payment, and its release timing belongs to that provider. Order acceptance can be delayed by verification or fraud review. If checkout declines a payment, check the billing information and ask the provider before trying repeatedly. For a suspected duplicate, send us the order number and a non-sensitive transaction reference.

Keep credentials out of support messages

We do not ask for a full card number, CVV, password or one-time code by email or phone. Do not send these to us. We do not direct customers to a personal transfer or cryptocurrency address. This catalog has no stated subscription or automatic renewal; any future recurring offer would require separate clear terms and authorization.

Original-method refunds

An accepted cancellation before shipment receives a prompt original-method refund. A returned-item refund follows the Refund Policy: For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. Contact us if a posted credit appears delayed.

Questions for bestcasts

Email support@bestcasts.com or call +1 (864) 185-0517. Our correspondence address is 47 2nd St, Greenwood, South Carolina 29646, United States. It is not a retail store, pickup point or automatic return address. Use the Contact page before mailing an item.