Refund Policy

Last Updated: November 3, 2026

Return choices in brief

Contact us within 30 calendar days after delivery to request a return. Eligible approved returns receive a prepaid label at our expense. There is no restocking fee and we do not offer exchanges. A different cup, pot or accessory requires a separate order. Refunds use the original payment method. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Change-of-mind eligibility

For a change of mind, the item should be unused, undamaged and complete with its included pieces. Keep original protective packaging when reasonably available; secure glass, ceramic and other fragile ware for the return trip. The product listing defines the purchased unit: a scene showing a tea service does not turn a single vessel into a set. These conditions do not take away non-waivable consumer rights.

A breakage, wrong item or missing piece

Tell us promptly if the delivered item is damaged, defective, materially different from its listing, the wrong item, or missing an included accessory. Keep the ware and packaging when possible while we review the remedy. Your order number, description and photographs can help us identify fragile-item damage; photographs are not a condition of legal rights. We cover eligible return shipping and tell you whether a return is needed.

Request, label and return destination

Write to support@bestcasts.com with the order number, item and reason. After review, we provide the correct destination and a prepaid label for an approved return. Do not send a kettle or cup to our correspondence address without instructions. Pack it securely, include all stated components and keep the return tracking record.

Inspection and the credit

We inspect a returned item after it arrives and explain any proposed refusal or adjustment. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We do not charge a restocking fee. If we have issued the credit but it is not shown in your account, check with us and then your bank or payment provider.

Before and after dispatch

Ask immediately if you need to cancel or change an order. We can cancel an unshipped order when it has not entered fulfillment and promptly initiate its original-method refund without waiting for a returned item. Once dispatched, an address or item change may not be possible; follow the return steps if eligible. Read Shipping for delays and Payment Information for authorizations.

Questions for bestcasts

Email support@bestcasts.com or call +1 (864) 185-0517. Our correspondence address is 47 2nd St, Greenwood, South Carolina 29646, United States. It is not a retail store, pickup point or automatic return address. Use the Contact page before mailing an item.